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Subscription Login Portal: foladrop.com/a/subscriptions/login

Order Cancellation Policy

Effective Date: 07/04/25

1. Cancellation Window

Immediate Processing

  • Orders enter our fulfillment system immediately upon payment confirmation
  • Cancellation requests must be submitted within 2 hours of order placement
  • Orders placed after 2:00 PM EST may not be cancellable until the next business day
  • Weekend and holiday orders begin processing on the next business day

Limited Cancellation Period

  • Cancellations are not guaranteed even within the 2-hour window
  • Orders may enter production or shipping preparation without notice
  • High-demand products may have expedited processing that prevents cancellation

2. Cancellation Request Process

How to Request Cancellation

  1. Email Only: Send cancellation request to hello@foladrop.com
  2. Include Required Information:
    • Order number
    • Full name on order
    • Email address used for purchase
    • Reason for cancellation
    • Time of original order placement

Processing Cancellation Requests

  • Cancellation requests are processed in order received
  • Response time: 1-2 business days
  • Cancellation is not confirmed until you receive written confirmation
  • Requests received after business hours are processed the next business day

3. Cancellation Restrictions

Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

  • Orders older than 2 hours
  • Orders that have entered production
  • Orders that have been shipped or assigned tracking numbers
  • Custom or personalized products
  • Sale or clearance items
  • Orders placed with promotional codes or discounts
  • International orders (due to customs documentation requirements)

Partial Cancellations

  • Partial order cancellations are not permitted
  • Entire order must be cancelled or no cancellation will be processed
  • Individual product removals from orders are not available

4. Cancellation Fees

Standard Cancellation Fee

  • $5.00 processing fee applies to all approved cancellations
  • Fee covers administrative costs and payment processing charges
  • Processing fee is non-refundable and non-waivable

Payment Processing Fees

  • Credit card processing fees are non-refundable
  • Original transaction fees (typically 2.9% + $0.30) are deducted from refunds
  • PayPal and other payment method fees are also non-refundable

Rush Processing Fee

  • Orders requiring urgent cancellation review incur a $15.00 rush fee
  • Rush processing is not guaranteed and subject to availability
  • Rush fees are charged regardless of cancellation approval

5. Refund Processing

Refund Timeline

  • Approved cancellations are processed within 7-10 business days
  • Refunds are issued to the original payment method only
  • Processing time varies by payment method and financial institution
  • International refunds may take 10-15 business days

Refund Calculation

Refund Amount = Original Purchase Price - Processing Fees - Transaction Fees

Example:

  • Original Order: $50.00
  • Processing Fee: $5.00
  • Transaction Fee: $1.76
  • Refund Amount: $43.24

Refund Limitations

  • Shipping charges are never refundable
  • Promotional discounts may be forfeited upon cancellation
  • Gift card purchases are non-cancellable
  • Subscription orders have separate cancellation terms

6. Order Modification vs. Cancellation

No Modifications Allowed

  • Order modifications are not permitted after purchase
  • Address changes, product substitutions, or quantity adjustments require full cancellation
  • New order must be placed for any changes

Alternative Options

Instead of cancellation, consider:

  • Proceeding with original order (recommended)
  • Reviewing our return policy for unopened products
  • Contacting customer service for available alternatives

7. Business Hours and Processing

Business Hours

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Processing Schedule

  • Orders placed during business hours: Begin processing immediately
  • Orders placed after hours: Begin processing next business day
  • Weekend orders: Begin processing Monday
  • Holiday orders: Begin processing next business day

Expedited Processing

  • High-demand periods may trigger expedited processing
  • Expedited processing reduces or eliminates cancellation windows
  • No advance notice is provided for expedited processing periods

8. Subscription and Recurring Orders

Subscription Cancellations

  • Active subscriptions can be cancelled with 30 days notice
  • Current shipment in processing cannot be cancelled
  • Subscription cancellations do not affect pending orders
  • Upcoming orders may be billed in advance of up to 6 months. Recurring charges can be processed ahead of your scheduled shipment date to ensure timely delivery.

Recurring Order Policy

  • Recurring orders are treated as separate individual orders
  • Each recurring order follows standard cancellation policy
  • Recurring order modifications require subscription cancellation

9. Special Circumstances

Force Majeure

  • Natural disasters, pandemics, or other extraordinary circumstances may prevent cancellations
  • System outages or technical issues do not extend cancellation windows
  • We are not liable for inability to process cancellations due to circumstances beyond our control

Fraudulent Orders

  • Orders flagged for fraud review cannot be cancelled during investigation
  • Fraud review process takes 3-5 business days
  • Cancellation window does not extend during fraud review

10. Customer Responsibilities

Accurate Information

  • Provide complete and accurate order information
  • Verify order details before submission
  • Ensure email address is monitored for cancellation confirmations

Timely Requests

  • Submit cancellation requests as soon as possible
  • Monitor email for cancellation confirmation
  • Understand that cancellation is not guaranteed

Payment Method Availability

  • Ensure original payment method remains active for refunds
  • Notify us immediately if payment method changes
  • Provide alternative refund instructions if needed

11. Denied Cancellations

Common Reasons for Denial

  • Request submitted after 2-hour window
  • Order already in production or shipped
  • Incomplete or inaccurate information provided
  • Non-cancellable product type
  • System or technical restrictions

Appeal Process

  • No appeals process available
  • Cancellation decisions are final
  • Consider our return policy for unopened products
  • Future orders should be placed with careful consideration

12. Policy Exceptions

Management Discretion

  • All cancellation decisions are at management's sole discretion
  • We reserve the right to deny any cancellation request
  • No exceptions will be made to this policy
  • Customer service representatives cannot override policy restrictions

Holiday and Peak Periods

  • Cancellation windows may be reduced during peak periods
  • Black Friday through New Year's Day: No cancellations accepted
  • Valentine's Day and Mother's Day: 1-hour cancellation window
  • Back-to-school season: Limited cancellation availability

13. Contact Information

For cancellation requests:

Foladrop
Email: hello@foladrop.com
Phone: +1 (787) 468 5486 (Limited phone support for cancellations)
Address: 5900 Balcones Drive #STE 100, Austin, TX, 78731, USA

Important: Email is the only accepted method for cancellation requests. Phone cancellations are not accepted.

14. Policy Updates

Changes to Policy

  • This policy may be updated at any time without notice
  • Changes take effect immediately upon posting
  • Orders are subject to the policy in effect at time of purchase

Notification

  • Policy changes will be posted on our website
  • Customers are responsible for reviewing current policy
  • Continued use of our website constitutes acceptance of changes

By placing an order with Foladrop, you acknowledge that you have read, understood, and agree to this Order Cancellation Policy. You understand that order cancellations are severely limited and not guaranteed, and that processing fees and transaction costs will be deducted from any approved refunds.