Privacy Policy

Effective Date: 07/11/25

1. Information We Collect

Personal Information

When you visit our website, make a purchase, or contact us, we may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through our payment processors)
• Order history and purchase preferences
• Account information if you create an account
• Communication preferences and marketing consents

Health Information

As a supplement brand, we may collect limited health-related information that you voluntarily provide, such as:

• Dietary restrictions or allergies you disclose
• Health goals or wellness objectives you share
• Product reviews or testimonials that may contain health information

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations
• Prevent fraud and enhance security
• Analyze website usage and performance

3. Information Sharing and Disclosure

We may share your personal information with:

Service Providers

• Payment processors (for secure transaction processing)
• Shipping and logistics partners
• Email marketing platforms
• Customer service platforms
• Analytics providers
• IT service providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Portability of your data
• Withdrawal of consent for marketing communications
• Objection to certain processing activities

To exercise these rights, contact us at hello@foladrop.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and advertisements
• Enable certain website functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Marketing Communications

With your consent, we may send you marketing emails about our products, promotions, and health tips. You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Updating your account preferences
• Contacting us at hello@foladrop.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, where our servers are located.

10. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

11. Children's Privacy

Our products and services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

12. California Privacy Rights

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect
• Request deletion of personal information
• Opt-out of the sale of personal information
• Non-discrimination for exercising privacy rights

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

14. TEXT MESSAGE PROGRAM

By providing your mobile phone number and opting into the Foladrop text messaging program, you consent to receive recurring SMS messages from Foladrop for promotional and marketing purposes.
You may opt out at any time by replying STOP to any message. Message frequency may vary. Standard message and data rates may apply.

For assistance, reply HELP or contact our support team at hello@foladrop.com.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services who facilitate message delivery.

Contact Information

Trade name: Foladrop

Phone number: +1 7874685486

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Mail: hello@foladrop.com

Physical address: 5900 Balcones Drive #STE 100, Austin, TX, 78731, United States