Versand
Effective Date: 07/11/2025
At Foladrop, we aim to provide clear, accurate, and transparent shipping information to ensure a reliable customer experience. All processing and delivery timelines below are estimates and may vary based on factors outside our control. This policy is fully aligned with Google Merchant Center requirements.
1. Order Processing Time
- Standard processing time is 7–14 business days from the date payment is confirmed.
- Processing does not include weekends or public holidays.
- Custom or specialized orders may require 14–21 business days.
- During peak periods, holidays, or high-demand seasons, processing times may be slightly longer.
- Customers will be notified promptly if extended processing is required.
2. Shipping Methods & Estimated Delivery Timeframes
All timeframes below begin after order processing is complete.
Domestic (United States)
- Standard Shipping: 7–14 business days
- Priority Shipping: 5–10 business days
- Express Shipping: 3–7 business days
International
- Standard International: 14–28 business days
- Express International: 7–21 business days
Important: Delivery estimates are not guaranteed. Actual delivery time may vary due to carrier delays, customs processing, weather, or regional logistics.
3. Shipping Costs
- Shipping rates are calculated at checkout based on destination, order weight, and selected service.
- All shipping costs are non-refundable.
- International customers may incur additional customs fees, duties, or import taxes.
4. Shipping Restrictions
We are unable to ship to:
- PO Boxes, APO/FPO addresses
- Freight forwarding companies
- Regions where supplement shipping is restricted by local laws
For questions about shipping availability in your area, contact hello@foladrop.com
5. Address Accuracy
To ensure successful delivery, customers must provide complete and accurate shipping information at checkout.
- We cannot guarantee address changes once an order is placed.
- Orders returned due to incomplete or incorrect addresses may result in additional shipping charges.
6. Order Tracking
- A tracking number will be emailed once your order has been shipped.
- Tracking updates may take 24–48 hours to appear in the carrier system.
- Some international destinations may offer limited tracking visibility.
7. Delivery & Risk of Loss
- Once a package is transferred to the shipping carrier, the carrier becomes responsible for delivery.
- Orders marked as “delivered” by the carrier are considered successfully delivered.
- If you believe your package is missing, please contact the carrier directly for assistance.
8. International Shipping Details
- All international shipments must comply with local customs regulations.
- Customers are responsible for all customs duties, taxes, and import fees.
- Customs inspections may extend delivery times.
We recommend verifying supplement import restrictions in your country before placing an order.
9. Shipping Delays
Delivery may be delayed by:
- Carrier operational delays
- Weather or natural events
- Customs inspections
- High seasonal demand
- Incomplete or incorrect address information
When possible, we will notify customers of significant delays.
10. Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe:
- Contact us within 3 business days
- Include your order number and tracking information
- Provide photos for damaged items
We will work with the carrier to investigate and resolve the issue. Resolutions may vary depending on carrier policies.
11. Holiday & Seasonal Shipping
Processing and delivery times may be extended during:
- Black Friday–New Year holiday period
- Mother’s Day & Valentine’s Day
- Seasonal high-volume months
Updated holiday shipping guidelines may be posted on our website.
12. Shipping Policy Updates
We may update this policy at any time. Any revisions will be posted with a new effective date. Orders are subject to the policy in effect at the time of purchase.
Contact Information
Trade name: Foladrop
Phone number: +1 7874685486
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Mail: hello@foladrop.com
Physical address: 5900 Balcones Drive #STE 100, Austin, TX, 78731, United States
We strive to respond to all inquiries within 1–2 business days.