FAQs

Foladrop – Frequently Asked Questions

General / Ordering

  1. How long does it take to process my order?
    Orders are typically processed within 7–14 business days after payment confirmation. Custom or personalized orders may take up to 14–21 business days.
  2. Which countries do you ship to?
    We ship to the U.S. and select international destinations. Shipping options, cost, and delivery times for international orders are provided at checkout.
  3. Can I cancel or modify my order after placing it?
    Changes or cancellations may be possible before the order is shipped. Please reach out as soon as possible at hello@foladrop.com to check whether your order is still modifiable.

Shipping

  • What shipping methods are available?

      • Domestic (U.S.): Standard, Priority, and Express shipping options are available.
      • International: Standard and Express shipping are offered, depending on region.

  • How long will delivery take?

      • U.S. Standard: ~7–14 business days (after processing)
      • U.S. Priority: ~5–10 business days
      • U.S. Express: ~3–7 business days
      • International Standard: ~14–28 business days
      • International Express: ~7–21 business days
        These are estimates — actual delivery may vary due to carrier delays, customs, or other factors.

  • Can I track my order?
    Yes — once your order ships, we’ll send you an email with a tracking number. Please allow 24–48 hours for tracking information to become available via the carrier.

Returns & Refunds

  1. What is your return policy?
    You can request a return within 5 days of delivery for products that are unopened, unused, and with all original packaging and seals intact.
  2. Which items are not eligible for return?
    Non-returnable products include items that have been opened, used, or contain broken safety seals. Customized or personalized products, as well as sample items, are also non-returnable.
  3. How do I initiate a return?
    Email hello@foladrop.com within 5 days of receiving your order. Include your order number and reason for return. If approved, you will receive a Return Authorization Number (RAN), which must be included in the return package.
  4. Who pays for return shipping?
    The customer is responsible for return shipping costs. Returns must be sent via a trackable service.
  5. Is there a restocking fee?
    Yes, we charge a 25% restocking fee for all approved returns. This covers handling and inspection costs.
  6. When will I receive my refund?
    We process refunds within 7 business days after inspect­ing your return. Refunds are sent to the original payment method only.
  7. What happens if my item arrives damaged or defective?
    Report any damaged or defective product within 24 hours of delivery, along with photos. If verified, we’ll cover the return shipping and send a refund or replacement.

Payments

  • What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, American Express) and digital wallets (Google Pay, Apple Pay, Meta Pay).
  • Is payment secure?
    Yes. All transactions are processed through secure, encrypted payment systems. We do not store full credit or debit card numbers on our servers.
  • What if my payment fails?
    First, double-check your payment details. If the issue persists, email our support team at hello@foladrop.com for assistance.

Product Claims & Safety

  • Are your supplements intended to treat medical conditions?
    No. Our products are designed to support general wellness, not to diagnose, treat, cure, or prevent any disease.
  • How do you ensure product quality?
    Our products undergo regular quality checks on ingredients and manufacturing processes. However, they are not marketed as medical products or guaranteed cures.

Support

  • How can I contact customer support?
    Email us at hello@foladrop.com or call us at +1 (800) 594-4192 during business hours: Monday–Friday, 9:00 AM–4:00 PM.

Policy Updates

  • Do you update your policies?
    Yes. We periodically review and update our shipping, return, and other policies. Any changes will be posted on our site, and the “Last Updated” date will be revised accordingly.

Contact Information

Trade name: Foladrop

Phone number: +1 (800) 594-4192

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Mail: hello@foladrop.com

Physical address: 9400 Ranchland Hills Blvd, Jonestown, TX 78645, United States